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Standard

ADMI.GEN.S2

S2S2 — Support Specialistmedium0.70draftglobalv1

Journeyman administrative role, often titled Administrative Assistant II.

Summary

Journeyman administrative role, often titled Administrative Assistant II. Works with minimal supervision on established processes, supporting multiple staff or a small department.

Level — S2 — Support Specialist

Resolves standard inquiries and issues independently within established procedures.

Scope
A defined queue or customer set
Autonomy
General supervision; handles standard cases independently
Complexity
Standard issues within known procedures
Impact
Customer satisfaction for own queue
Decision rights
Resolves standard cases; escalates complex
Leadership
None
Typical experience
1–3 yrs

Core outputs

No core outputs recorded yet.

Adjacent roles

Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work →

S1
ADMI.GEN.S1
Entry
confident0.06
S3
ADMI.GEN.S3
Senior
confident0.06
S4
ADMI.GEN.S4
Advanced
confident0.11
S2
CBSAS.GEN.S2
Entry Support
review0.15
S5
ADMI.GEN.S5
Lead
review0.17
M2
ADMI2.GEN.M2
Senior Administrative Assistant / Office Supervisor
review0.20

Components

Responsibilities5

  • Coordinate and maintain managers’ schedules and calendars.commonlevel
  • Prepare and proofread correspondence, memos, and presentations.commonlevel
  • Manage expense reports, invoices or purchase requests.commonlevel
  • Screen and direct calls/emails; interact with vendors or external contacts.commonlevel
  • Handle basic project support tasks.commonlevel

Tasks5

  • Manage schedules and calendars.commonlevel
  • Prepare and proofread documents.commonlevel
  • Handle expense reports.commonlevel
  • Screen calls and emails.commonlevel
  • Support project tasks.commonlevel

Skills8

  • Calendar managementcommonlevel
  • Correspondence preparationcommonlevel
  • Expense managementcommonlevel
  • Vendor interactioncommonlevel
  • Project supportcommonlevel
  • MS Office proficiencycommonlevel
  • Communicationcommonlevel
  • Organizational skillscommonlevel

Knowledge8

  • Administrative procedurescommonlevel
  • Office managementcommonlevel
  • Communication techniquescommonlevel
  • Problem-solving strategiescommonlevel
  • Digital tools and softwarecommonlevel
  • Vendor managementcommonlevel
  • Project coordinationcommonlevel
  • Expense reportingcommonlevel

competency5

  • Written communicationcommonlevel
  • Organization & prioritizationcommonlevel
  • Problem-solvingcommonlevel
  • Interpersonal skillscommonlevel
  • Digital fluencycommonlevel

qualification5

  • High school diplomacommonlevel
  • 1–3 years of administrative support experiencecommonlevel
  • Proficient with office softwarecommonlevel
  • Associate degree or relevant college courseworkcommonlevel
  • Microsoft Office Specialist certificationcommonlevel

Title aliases

AliasTypeConfidenceApproved
Administrative Assistant Specialistcommonmedium0.60—

Classification mappings

O*NET / SOC

  • code=13-0000title=Business & Financial Operations Occupationssource=inferred_from_superfunctionreviewStatus=needs_review