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Entry Support

CBSAS.GEN.S2

S2S2 — Support Specialistmedium0.70draftglobalv1

The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.

Summary

The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.

Level — S2 — Support Specialist

Resolves standard inquiries and issues independently within established procedures.

Scope
A defined queue or customer set
Autonomy
General supervision; handles standard cases independently
Complexity
Standard issues within known procedures
Impact
Customer satisfaction for own queue
Decision rights
Resolves standard cases; escalates complex
Leadership
None
Typical experience
1–3 yrs

Core outputs

No core outputs recorded yet.

Adjacent roles

Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work →

S3
CBSAS.GEN.S3
Mid-Level Support
confident0.06
S4
CBSAS.GEN.S4
Senior Support
confident0.11
S2
ADMI.GEN.S2
Standard
review0.15
M2
ADMI2.GEN.M2
Senior Administrative Assistant / Office Supervisor
review0.20
S1
ADMI.GEN.S1
Entry
review0.21
S3
ADMI.GEN.S3
Senior
review0.21

Components

Responsibilities6

  • Coordinate Office Activitiescommonlevel
  • Documentation and Record-Keepingcommonlevel
  • Office Support Dutiescommonlevel
  • Communication and Receptioncommonlevel
  • Assist with Timekeeping/Expensescommonlevel
  • General Administrative Taskscommonlevel

Tasks3

  • Organize and maintain office filescommonlevel
  • Assist in scheduling appointmentscommonlevel
  • Prepare basic reports and documentscommonlevel

Skills8

  • Basic office software proficiencycommonlevel
  • Time managementcommonlevel
  • Customer servicecommonlevel
  • Data entrycommonlevel
  • Filing and organizationcommonlevel
  • Basic communication skillscommonlevel
  • Schedulingcommonlevel
  • Problem-solvingcommonlevel

Knowledge8

  • Office procedurescommonlevel
  • Basic record-keepingcommonlevel
  • Communication protocolscommonlevel
  • Time management techniquescommonlevel
  • Customer service principlescommonlevel
  • Basic financial processescommonlevel
  • Organizational policiescommonlevel
  • Document managementcommonlevel

competency3

  • Reliability and punctualitycommonlevel
  • Strong attention to detailcommonlevel
  • Good written and verbal communication skillscommonlevel

qualification3

  • High school diploma or equivalentcommonlevel
  • Associate degree or coursework in business administrationcommonlevel
  • Basic office experiencecommonlevel

Title aliases

AliasTypeConfidenceApproved
Entry Supportcommonmedium0.50—

Classification mappings

O*NET / SOC

  • code=13-0000title=Business & Financial Operations Occupationssource=inferred_from_superfunctionreviewStatus=needs_review