Mid-Level Support
CBSAS.GEN.S3
S3S3 — Senior Support Specialistmedium0.70draftglobalv1
The Administrative Assistant at Support Level S3 provides experienced administrative and secretarial support to departments or groups of professionals, often including mid-level managers or technical teams.
Summary
The Administrative Assistant at Support Level S3 provides experienced administrative and secretarial support to departments or groups of professionals, often including mid-level managers or technical teams.
Level — S3 — Senior Support Specialist
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work →
S2
CBSAS.GEN.S2
Entry Support
S4
CBSAS.GEN.S4
Senior Support
S3
ADMI.GEN.S3
Senior
S2
ADMI.GEN.S2
Standard
S4
ADMI.GEN.S4
Advanced
Components
Responsibilities7
- Comprehensive Calendar Managementcommonlevel
- Project and Program Assistancecommonlevel
- Communication Liaisoncommonlevel
- Office Procedure Implementationcommonlevel
- Resource and Supplies Coordinationcommonlevel
- Data Management and Reportingcommonlevel
- Mentoring and Support to Junior Staffcommonlevel
Tasks3
- Manage complex calendarscommonlevel
- Coordinate project taskscommonlevel
- Prepare detailed reportscommonlevel
Skills8
- Advanced schedulingcommonlevel
- Project coordinationcommonlevel
- Resource managementcommonlevel
- Advanced communicationcommonlevel
- Data analysiscommonlevel
- Mentoringcommonlevel
- Problem-solvingcommonlevel
- Office software proficiencycommonlevel
Knowledge8
- Advanced office procedurescommonlevel
- Project management basicscommonlevel
- Communication strategiescommonlevel
- Resource allocationcommonlevel
- Data management systemscommonlevel
- Mentoring techniquescommonlevel
- Organizational policiescommonlevel
- Reporting standardscommonlevel
competency3
- Excellent organizational and time-management skillscommonlevel
- Strong interpersonal and communication skillscommonlevel
- Attention to detailcommonlevel
qualification3
- Approximately 3–5 years of progressive administrative experiencecommonlevel
- An associate degree in business administration, office management, or a related fieldcommonlevel
- Proficiency in office management softwarecommonlevel
Title aliases
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Mid-Level Support | common | medium0.50 | — |
Classification mappings
O*NET / SOC
- code=13-0000title=Business & Financial Operations Occupationssource=inferred_from_superfunctionreviewStatus=needs_review